Underground Coffee Roasters

Contacts

Address:
190 Durham Street South, Christchurch Central, Christchurch, Christchurch, Canterbury 8011, New Zealand
Get directions

Website:
undergroundcoffee.co.nz

Phone number:
+64 3-353 8732

Categories:
Establishment   Food   Cafe  

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Reviews about Underground Coffee Roasters

• Josh Aylward

  03 Oct 2017
  ★ ★ ☆ ☆ ☆
  Went to 190 Durham st Christchurch Underground Coffee on the 26/3/18 11.50 am there were 4 or 5 people in the Shop with one man waiting to be sereved so not very busy at all. We stood and waited for about 3 minutes with no acknowledgement from either the young lady all the young man behind the counter even though he was making coffee and she was delivering to customers there was not even a smile or I will be with you in a moment. Then when finally served, still no smile and no eye contact whatsoever I really felt like it was an effort for them to be there serving and I was just another bloody customer. I was always taught to at least acknowledge a customer when they walk into your store but this didn't happen. Customer service is not just about serving a customer it's about making them feel happy for being in your store and that they are worth it, thus they will return, this was not the feeling that I or my business partner got. It's a small thing to meet and greet your customers with a smile and a bit of happiness after all it is the hospitality trade. Neither I all my business partner will return or recommend them . It may be a bit harsh but it's how I felt at the time and how the service was.

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