Harcourts Holmwood Real Estate - Ilam 2 Office

Contacts

Address:
397/399 Ilam Road, Ilam, Christchurch, Canterbury 8053, New Zealand
Get directions

Website:
holmwood.co.nz

Phone number:
+64 3-351 3002

Categories:
Establishment   Real estate agency  

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Reviews about Harcourts Holmwood Real Estate - Ilam 2 Office

• John Russell

  29 Jul 2017
  ★ ★ ☆ ☆ ☆
  Not sure if these people know what they are doing. In the last year, two inspections - first one complained of mould in the bathroom and blamed me - however if they had looked more closely they would have seen it was behind the beading and had been there since I moved in in 2013 - no remedial action to fix it. The final inspection after I had moved out due to their management decline over the past year, they couldnt find certain items, so I provided a response to where the items were - you guessed it they found it.
  They also send out emails of notices - one said was for a repair when in fact it was for a quote for a heat pump, the other again was for repair but then went on to say it was to allow a person to view the property. Clearly communication skills are lacking or oh Ive got a template that will do. They then wanted me to arrange a time for the heat pump to be installed. I wonder do I look like a property manager?
  Then threatened to send me a vacate package when I didnt immediately respond to their request re renewal - which they weren't allowed to do as I only had to contact them 21 days prior. Couldn't make an informed decision re renewal,as the offer was: do you want to renew for another 12 months? Nothing about pricing or anything else ie possible insulation needing to be done.
  I was also robbed twice. on the second time I asked for a lock to be put on the vestibule door to make it more difficult for burglars - no response.
  In four years the only maintenance was to install another smoke detector. All repairs were met promptly.

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